Frequently Asked Questions (FAQ)

  • Definition of Monaxa: combination of "money" and "axis". Reminiscent of "mon axer", meaning "my orientation point".

    Monaxa is a forex broker offering frictionless trading environments using technology already trusted by millions. It is a single point of access to the global markets in which clients can invest and trade thousands of assets with us.

    We aim to become as frictionless as possible. Simple registration flows. Intuitive site navigation. Robust trading options. Reliable funding and withdrawal methods. Frictionless trading was worth waiting for.

  • •   We offer thousands of trading instruments. Your clients can trade what, when and how they want.

    •   We offer trusted trading machines. Powerful enough for the professional yet intuitive enough for the novice.

    •    We designed very diverse account types. Built to match your clients' needs and structured to match their goals.

    •   We will work hard to be your frictionless partner. Forming a long-lasting relationship benefiting the client, you and us, in that order.

  • Monaxa has a main office in St. Vincent and the Grenadines. The legal entity and jurisdiction are regulated by the relevant regulatory body in that country. Address: First Floor, First St Vincent Bank Ltd Building, James Street Kingstown, St. Vincent and the Grenadines

  • Monaxa Ltd (“the Company”) is an entity incorporated under the Business Companies (Amendment and Consolidation) Act, Chapter 149 of the Revised Laws of Saint Vincent and the Grenadines, 2009, with the following registrations: Company Number 26883 BC 2022.

  • Keep up with the latest updates from Monaxa by following our social media accounts:


    Facebook
    Youtube
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    Twitter
    Instagram
    Linkedln

  • At Monaxa, we prioritize the protection of your personal information and only collect data that is necessary for the provision of high-quality products or services, as well as for the purpose of complying with legal and regulatory requirements and preventing fraud.

     

    Our Privacy Policy outlines how we handle our customers’ personal information.

  • To register the account, kindly click Sign Up at the top right-hand corner of the website. The registration form will first prompt you to enter all necessary account information. Once you finish your registration, an e-mail verification will be sent to your email.

     

    The email confirms your successful registration and will prompt you to activate your Monaxa Portal by clicking the link provided.

  • It is not possible to register more than one profile per client.

  • It is not permitted to use the same email address for multiple profiles. Please be aware that Monaxa allows only one profile per client.

  • To ensure the accuracy and reliability of our verification process, Monaxa utilizes an integrated Artificial Intelligence system known as Sumsub to verify and validate the Proof of Identity and Proof of Address of our clients.

     

    To complete verification after registration, the client must do as below;

    Profile > Verification > Phone Verification > ID Verification > Selfie

  • •   You are required to provide an identity document (ID card, Driver's license, Passport) for visual scanning.

    •   Kindly ensure that it is not expired or physically damaged.

    •   The ID document must contain:
        Full Name:
        Date of Birth
        Valid Expiry Date
        Front and Backside

    •   All images should be high resolution and the above details must be clearly readable.

  • Our standard check normally takes about 5 - 10 minutes, in case of difficulties it may take up to 24 hours.

     

    During this period if you still don’t receive a reply, you may contact our support team through Live Chat or send follow up requests via Help Desk ticket from Monaxa portal > Profile > Help Desk > Add New Ticket. The direct link is here

  • You will see “Your profile is verified” status in your Monaxa Portal under the Profile tab.

  • Kindly be informed, during the check you have 5 attempts to upload correct documents or provide relevant data. Otherwise, you will not be able to pass verification.

     

    If you have uploaded incorrect documents 5 times, or you have some question about the check, feel free to contact us through Live Chat or send us a ticket from your Monaxa portal > Profile > Help Desk > Add New Ticket. The direct link is here

  • You may change your personal information under the Profile tab in the Monaxa portal. The direct link is here

  • The password must be at least 5 characters long.

  • Must contain at least 1 upper case latin letter, 1 lower case latin letter and be at least 5 characters long

  • Yes, you can. To change your registered email address, follow these steps:

    1. Log in to your Monaxa portal account.
    2. Go to the "Profile" section.
    3. Under the "Email" tab, click "Change."
    4. Click "Continue" under "Send PIN via email."
    5. Enter your new email address and specify the reason for changing it.
    6. Enter the PIN that was sent to your email.
    7. Click "Continue" to finalize the email change.

     

    Note: These instructions assume that you have access to your registered email address and are able to log in to your Monaxa portal account. If you are unable to access your registered email address or log in to your account, you may need to contact us via enquiry form here

  • Kindly click this link to login to your Monaxa portal:


    https://account.monaxa.com/login

     

  • You may see your live account details in your Monaxa portal under Accounts > Accounts Overview > View.


  • You may reset your password in your Monaxa portal under Profile tab > Profile > Profile Information > Password > Click Change. The direct link is here

  • Monaxa offers three types of accounts: Standard, Pro, and Zero.

    Each type of account may have different features and fees associated with it, so it is important to choose the account that best meets your needs. For more information, click here

  • You may create your live trading account in your Monaxa portal under Accounts tab > Open Live Account. The direct link is here

  • Yes, you can have a maximum of 5 accounts on each account type.

  • It takes less than 1 minute for you to open a trading account and start trading with Monaxa

  • You may reset your cTrader password using this link

    https://id-app.monaxa.com/reset

     

    Kindly note that the new password must be at least 5 characters long.

  • No, you cannot change your account type. If you wish to have a different account type, you may create additional account by following the link -

    https://account.monaxa.com/accounts/new?scope=live

  • Our current available base currencies are as follows:

    Standard – USD, EUR, GBP.
    Pro – USD, EUR, GBP.
    Zero – USD, EUR, GBP.

  • It depends on the type of trading account you created. For more information regarding fees and commissions please click this link:

    http://www.monaxa.com/en/account-types

  • No, base currency cannot be changed after a trading account is created

  • Trading accounts with zero balance are archived after a period of 90 calendar days. Kindly note that once a trading account gets archived, it can’t be reopened. In case you only have an archived account and no active accounts to trade on, you need to register for a new trading account.

  • Yes, trading accounts with no activity on them from the last 90 days will be archived. If there is no activity or trade during a ninety (90) day period, we will deduct 3.00 USD and the next deduction of 3.00 USD after 30 days of inactivity. If the balance is less than $3, the full amount of free remaining balance will be deducted.

  • cTrader is a platform with advanced trading capabilities such as fast entry and execution and coding customization designed by Spotware Systems.

  • To download cTrader desktop platform, click here

    To launch cTrader Web, click here

  • You may see your cTID details from the email with the subject “Welcome to cTrader ID”.

    Your cTID is based on your registered email address.

    Example: Your registered email address is [email protected], you can login to your cTrader platform using cTID: starrynight@ gmail.com OR starrynight.

    Please note that each cTrader user has their own unique cTID, which is a set of login details used to access the trading platform. All cTrader trading accounts are linked to just one cTID (if you open using the same registered email address). If you open an additional cTrader account, it will be automatically linked to your cTID and you will see it the next time you log in to the platform. 

  • Please note that if this is your first time login, you need to generate the cTrader password first. You can get the link to generate your password in the email subject “Welcome to cTrader ID”.

    If you already generated your password before, and are unable to login, please try reset your cTrader password.

  • You may reset your cTrader password using this link

    https://id-app.monaxa.com/reset

  • To retrieve the journal logs in cTrader, simply click on the Journal tab and then select the Show in Folder button. The folder containing your log files will then appear.


  • Right-click on the chart and select ‘Refresh’.


  • Your account balance and trade history can be found in the ‘Trade Watch’ window at the bottom of your cTrader screen. If the Trade Watch is hidden, you can enable it in the Layouts. Click the Layout button in the Account bar and select Show ‘Tradewatch’ from the drop-down.


  • You can find pair-specific information simply by right click on a pair in the ‘Watchlists’ window, select ‘Symbol Window’, and all relevant information for that pair will appear in a popup window.

     

    It also can be found in the ‘Active Symbol Panel’ window at the right of your cTrader screen. If the ‘Active Symbol Panel’ is hidden, you can enable it in the Layout button and select Show ‘Active Symbol Panel’ from the drop-down.


  • There are several ways to create a new order in cTrader

     

    You can click on the icon above the watchlist on the left-hand side of the platform. You can also click on any instrument in the 'Watchlists' select the ‘New Order’ icon, or place an order directly from the Buy and Sell buttons:

     

    The buy and sell buttons are also available on any chart you have open:

     

    If you do not have 'QuickTrade' settings enabled, a new window will appear which will allow you to create a new market order, limit order or stop order, to select the instrument you wish to trade and to set stop-loss and take-profit levels:

     

     

    Note: If you wish to open and close trades with single or double click, directly from the charts and watchlist, you will need to set this up in the settings.

  • Should the need arise for you to modify or delete a pending order that you have placed, click on the ‘Orders’ tab in the ‘Trade Watch’ window. This will bring up all your pending orders. Right-click on the order you wish to modify or delete, to be given the option to either modify or cancel the order. If you click on ‘Modify’, a new window will appear that will allow you to change the parameters of your pending order. If you click on ‘Cancel’, your order will be automatically removed from the list.

  • On the cTrader platform, click on the settings icon in the bottom left-hand corner, and select the 'QuickTrade' tab. From here you can select if you would like 'single-click' or 'double-click' trading.

    If you have the quick trade settings 'Disabled', it means that you will have a pop-up box to confirm any trade actions.

     

    You are also able to set up default SL/TP and market range settings for all order types from this window.

     

  • You are able to download additional indicators/cBots via the cTDN website:

    Indicators: https://ctdn.com/algos/indicators

    cBots: https://ctdn.com/algos/cbotsP

     

    You can also click on the indicator icon on any cTrader chart and select 'more indicators'.
    When you click to download from the website, it will prompt you to automatically install it to the cTrader platform.

  • If you are running cBots on your cTrader platform, you will be able to see a list of attached cBots on the bottom left corner of the chart. A ‘Stop’ button will also appear if your cBot is running correctly.

     

    If you are running cBots in the 'Automate' tab, you will be able to see a list of active instances under each cBot in the cBots list. A ‘Stop’ button will also appear next to running instances. Once your cBot is running, you can check the ‘Journal’ and the ‘cBot Log’ tabs to see if your system is reporting any errors.

  • Yes, you can back-test the performance of your cBot over historical data on the cTrader platform. To do this, you need to navigate to your 'Automate' section of the platform, click on the arrow next to your cBot, and select 'Add an Instance'.

  • Yes, you may run multiple cBots at the same time and on the same chart. Once you add them to the chart, you will see a separate box for each in the bottom left hand corner of the chart.

  • To remove a cBot from cTrader, click on the ‘Stop’ button. Instances can be removed from the chart in cTrader or from the ‘Instances’ list in the 'Automate' tab.

  • In order for your cBots to trade for you, your machine must be running with your cTrader terminal open. Closing your cTrader terminal will cause your cBots to stop trading. You may need to subscribe to VPS (Virtual Private Server) to have your cBots continue to trade around the clock, regardless of whether your cTrader terminal is open or your computer running.

  • STANDARD: 1 standard lot is 100,000 units of the base currency
    PRO: 1 standard lot is 100,000 units of the base currency
    ZERO: 1 standard lot is 100,000 units of the base currency

  • Clients may open up to 5 trading accounts for each account type.

  • Clients may send an email to [email protected] or send us a help desk ticket for the request here

  • We support USD, EUR, and GBP currency at the moment.

  • We do provide swap-free accounts, catering to the needs of our clients who follow Islamic principles. Eligible individuals may apply for this account type, by providing relevant documents issued by the government or local Islamic Council.

  • You can quickly download the MT4 application trading platform here:
    https://www.monaxa.com/en/platforms/#metatrader-4/

    Once you register with us, click “Open Demo Account” in your personal area and choose account preference. Credentials will be ready at the next page.

  • Your account will expire within 30 days of inactivity.

  • We offer CFD trading on a wide array of different asset classes such as Forex, Precious Metals, Indices, Energies, Global Stocks, Cryptocurrencies & Investment Baskets.

  • From your secure area, go to
    Home > TRADER'S MENU > Accounts > Accounts Overview
    Next, choose your account and click “Change”.

  • Go to your secure area, go to
    Home > TRADER'S MENU > Profile > Profile.
    Here, you may edit login password, email, phone number, notification preferences and language.

  • Not at the moment.

  • You need to download the MetaTrader4 application from App Store or Google Play Store first, search for Monaxa-Live to add the server, and then enter your MT4 account and password to log in.

  • Most probably the password or MT4 number being put incorrectly. Please chat with our live agent to reset the password.

  • The foreign exchange market, which is known as “forex” or “FX” is the largest financial market in the world. Quite simply, it is the global financial market that allows one to trade currencies.

  • A “lot” is a unit measuring a transaction amount. When you place orders on your trading platform, orders are placed in sizes quoted in lots.

     

    Standard size for a lot is 100,000 units of currency and now there are also mini, micro and nano lot sizes that are 10,000, 1,000, and 100 units.

  • A “lot” is a unit measuring a transaction amount. When you place orders on your trading platform, orders are placed in sizes quoted in lots.

     

    They’re called “major currencies” because they’re the most heavily traded currencies and represent some of the world’s largest economies. Example: USD, EUR, , GBP, CHF pairs, another is AUD, NZD, and CAD.

  • Currency pairs that don’t contain the U.S. dollar (USD) are known as cross-currency pairs or simply as the “crosses.” Major crosses are also known as “minors.” The most actively traded crosses are derived from the three major non-USD currencies: EUR, JPY, and GBP

  • Exotic currency pairs consist of one major currency and one currency from an emerging market. A few examples are USD/SGD and USD/BRL.

  • A currency future is a contract that details the price at which a currency could be bought or sold, and sets a specific date for the exchange.

  • A pip is the smallest whole unit price move than an exchange rate can make, based on forex market convention.

     

    Most currency pairs are priced out to four decimal places and a single pip is in the last (fourth) decimal place.

  • Having a demo account means the following:

     

    You will trade on the live market. It is for free, and you can use it as long as you want. It simulates real trading conditions but does not expose you to risk. You trade with virtual currency – with no danger of losing real money.

  • Start trading and create your demo account by clicking here

     

    You will trade on the live market. It is for free, and you can use it as long as you want. It simulates real trading conditions but does not expose you to risk. You trade with virtual currency – with no danger of losing real money.

  • It is possible to create multiple demo accounts, with no limit on the number you can create.

  • Yes, you may do so from the Monaxa portal and cTrader platform. Just click Deposit and Withdrawal to update your demo account balance.

     

  • Monaxa offers cTrader as a trading platform of choice. You can download our cTrader desktop platform here

  • Trading accounts with zero balance are archived after a period of 90 calendar days. Kindly note that once a trading account gets archived, it can’t be reopened. In case you only have an archived account and no active accounts to trade on, you need to register for a new trading account.

  • Not at the moment, however we are working to include MetaTrader 5 as one of our trading platforms.

  • Platform freezing is common if there is an increased influx in the amount of data reaching your terminal. Make sure you are on a dedicated high-speed network connection.

  • You may trade all the instruments offered by Monaxa. For more information regarding our instruments please follow the link -

  • Spread is the difference between Bid and Ask price when exchanging or trading instruments. Spreads can be narrower or wider, depending on the currency involved, the time of day a trade is initiated, and economic conditions.

  • Fixed spreads are set by the broker and don't change regardless of market conditions or volatility. The spread you are offered is the spread you pay.

  • Spread is the difference between Ask and Bid prices that may vary depending on the market situation. Floating spread reflects the prices of the trading instruments and how quickly they are changing. Floating spread may have a range that is lower than typical when the market is quiet and liquidity is high.

  • On the Monaxa Zero account type, spreads on FX & Metals are very low (as low as 0) without any mark-up, and there is a commission of $6 charged per round turn lot.
    All other instruments on the above account types are with floating spread and zero commission.

  • Swap refers to the interest that you either earn or pay for a trade that you keep open overnight. There are two types of swaps:

     

    Swap long (used for keeping long/buy positions overnight)

    Swap short (used for keeping short/sell positions overnight).

  • A swap, also known as “rollover fee”, is charged when you keep a position open overnight. A swap is the interest rate differential between the two currencies of the pair you are trading. It is calculated according to whether your position is long or short. You may earn or pay on positions held overnight on the Forex market.

  • If you hold an open position over Wednesday night, the amount added or subtracted to your account because of the swap rate charged is three times the usual amount. Triple swap rates are charged in the roll-over period on Wednesday night to account for the settlement of trades over the weekend where no swap rates are charged due to the market being closed. Please note this comes into effect regardless of whether your trade was open during the weekend.

  • Daily fee is charged to Islamic account which has an open trades position overnight for more than the grace period set. This daily fee will be based on the swap rates.

  • Yes, all accounts are swap free by default except for Zero account type.

  • One of the main attractions of trading CFDs. The higher the leverage, the larger position a trader can build up and control using the initial margin requirement. However, the increased opportunity brings increased risk.

     

    To calculate normal margin-based leverage, divide the total transaction value by the amount of margin:

     

    For example: trade $100,000 as one standard lot of EUR/USD with a required deposit of $1,000 as a 1% margin and your margin-based leverage is 100:1 (100,000/1,000). For a margin requirement of just 0.25%, the margin-based leverage will be 400:1, using the same formula.

  • Dynamic Leverage is a mechanism that changes the amount of margin required/used margin for new trades dynamically for clients to manage their exposure better in real-time, without affecting margin on any previous trades. For more information, kindly click here

  • Monaxa offer dynamic leverage up to 1:4000.

  • Margin refers to the funds required to open a trade and maintain it.

     

    The initial margin requirements for a trade are dependent on:

    -Trading account leverage

    -Size of the trade

    -The instrument

    -The instrument

    -Account base currency

  • Free margin is the money in a trading account that is available for trading.

     

    To calculate Free Margin, you must subtract the margin if your open positions from your Equity (i.e., your Balance plus or minus any profit/loss from open positions).

     

    Example
    If someone with a Balance of $10,000 were to buy 2 lots of EURUSD at the exchange rate of 1.20000, he would need $240,000 ($200,000 X 1.20000).

     

    His required margin for this position would be 240,000/50 = $4800.

     

    Now let’s say that the price of EURUSD drops to 1.19050 after he entered the trade. This would mean that he incurred a loss of 0.00950 pips (1.20000 - 1.19050), which is equivalent to $2280 ($240,000 X 0.00950).

     

    So, using the Free Margin formula, the trader’s free margin in this case would be Equity ($10,000 - $2280) minus Margin ($4800) = $2920.

  • A margin call is the term used to describe the alert sent to a trader to notify them that the capital in their account has fallen below the minimum amount needed to keep a position open.

     

    A margin call can mean that the trader must put up additional funds to balance the account, or close positions to reduce the maintenance margin required.

     

    Margin call can also be used to describe the status of your account – i.e., you are ‘on margin call’ because the funds in your account are below the margin requirement.

     

    When you trade with leveraged products such as CFDs, there are two types of margins:

     

    -A deposit margin, needed to open the position

    -A maintenance margin, needed to keep the position open.

    **It is the failure to uphold the latter that will trigger a margin call.

     

    If a trade starts to lose money, the funds in your account may no longer be enough to keep the position open and your provider will ask you to top up your account to bring your balance up to the minimum margin – this notification is a margin call.

     

    If you top up your funds, the position will remain open. If not, your provider may close the position and any losses incurred will be realized.

     

    The term margin call came from the practice of brokers calling their clients to notify them of the account deficit. But these days, most margin calls are delivered by email.

  • A stop out level in forex is a predefined point of 'margin level' whereby a traders' open positions will be closed, to avoid a negative account balance.

     

    The margin level % signifies how much equity you have compared to your margin. The use of leverage plays a big role in this, as the more leverage you use, the less margin you are using to secure position(s), leaving more free equity.

     

    This is another reason why excessive use of leverage is risky. You can potentially lose more of your equity before reaching Stop Out, effectively wiping out most of your account.

  • Stop Out level is when your Margin Level falls to a specific percentage (%) level in which one or all your open positions are closed automatically (liquidated).

  • Our Margin call occurs when equity falls below 50% of the margin required for open trades on the account and stop out occurs when equity falls below 20% of the margin required for open trades on the account.

  • As a multi-asset brokerage, Monaxa is committed to provide our clients with a comprehensive range of investment options. We offer direct access to our liquidity provider, with the goal of delivering a frictionless trading experience across various asset classes. Monaxa is not a dealing desk or market maker, and we are dedicated to becoming a new age broker that meets the evolving needs of our clients.

  • Instant execution: A client places an order and specifies both the volume and price. The order is processed instantly. If the order cannot be executed with the initially requested price (i.e., the price changes during the execution process), the trader receives a re-quote order that they can either accept or decline.

     

    Market execution: A client places an order and only specifies the volume. The bid/ask price of the asset is generated during the execution process. If the price changes during the execution process, the broker does not reject the client’s request but fills the order with the current pricing. The final price is the required volume multiplied by the latest pricing available via Market Depth.

  • Your Stop Loss or Take Profit may have been triggered. If you no longer have enough equity in your account to support the trade's margin requirements, the automated stop-out system will start to close out your trades. If you are using an Expert Advisor, it may have sent an order to close your trade

  • There's variety of reason which may have caused you’re not able to close your position:

     

    The market may be closed

    No internet connection

    Logged out of your account

     

    If you are still experiencing the same issue, please reach out to us via Live Chat or send us a ticket from your Monaxa portal > Profile > Help Desk tab.

  • Yes. All orders can have a Stop Loss or Take Profit set when placing the trade to reduce risk or lock in a profit at a certain price point. You can also set or modify these after placing the trade. Once triggered, market orders are sent to close your trade at the next available price.

  • Yes, you are allowed to use Experts Advisors and cBots to execute your trades.

  • Monaxa only provides general information regarding trading. Trading is personal and different for everyone based on their personal situation, financial objectives or needs.

     

    We do provide general education to our clients but we do not trade on your behalf.

  • Slippage is part of trading and common in the forex market. It occurs at times of high volatility or low liquidity, as well as during major news announcements or during the release of important economic data.

     

    Monaxa takes all the necessary steps to protect traders against market volatility, and our clients benefit from a highly-advanced trade management system that mitigates the risk of negative slippage and guarantees execution at the best available price.

  • A market order is an order to buy or sell a stock at the market’s current best available price. A market order ensures an execution, but it does not guarantee a specified price.

     

    Market orders are optimal when the primary goal is to execute the trade immediately.

  • Stop-loss can be defined as an advance order to sell an asset when it reaches a particular price point. It is used to limit loss or gain in a trade. The concept can be used for short-term as well as long-term trading.

  • A take-profit order is a type of limit order that specifies the exact price at which to close out an open position for a profit. If the price of the security does not reach the limit price, the take-profit does not get filled.

  • Stop Loss and Take Profit orders set a price point where if the selected price is met or exceeded in the market Bid or Ask price, a market order will be sent to close your trade.

  • Your account may go to negative balance if there are slippages during high volatility market conditions (e.g., news release).

    However, do note that retail clients are provided with negative balance protection; your trading account balance will be reset to zero the next time you fund your trading account.

  • Yes, your account will be automatically reset for negative balance when you make a new deposit.

  • All products are floating spreads, we offer a very competitive spread in the market, which is determined by real-time market conditions.

  • We provide leverage ranging between 1:100 to 1:1000 leverage, depending on your maximum equity. For details of leverage policy, please refer here:


    https://www.monaxa.com/dynamic-leverage

     

  • No, any change in leverage will be informed beforehand.

  • This is what we call price slippage. This might happen when important economic news is released. Due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested. This is a normal market nature.

  • Stop-out level is 20%.

  • Yes, in fact, all trading strategies are welcomed. For details please refer to Monaxa Liquidity Guidelines.

  • Yes

  • No

  • No, you cannot lose more than the amount you deposited. Should the slippage of a certain currency pair cause a negative balance, it will be reset automatically the next hour.

  • The dividend is settled according to the actual situation.

  • Yes, it’s applied as a separate balance operation on the trading account.

  • Dividend announcement will be made in the MT4 platform, under the mailbox

  • There is no delivery schedule for CFD products, and there is no time limit for holding positions.

  • Log in to the MT4 platform to find the corresponding product. Right-click and find the specification for Swap Fee.

  • Monaxa Copy Trading Platform is a service that allows traders and followers to connect, share, and follow each other's trading activities. It enables users to observe, analyze, and copy from the strategies and trades of more experienced traders, often referred to as Copy Trade Masters.

  • Monaxa Copy Trading works by connecting traders and followers in a community where they can share statistics, deals, and trading activities. Copy Trade Masters' trades will be captured, which will automatically replicate these trades in Follower’s own accounts, in real-time, proportionally to their allocated funds through desired settings

  • Copy Trading offers several benefits, including access to a diverse range of trading strategies, the ability to learn from experienced traders, time-saving by copying trades automatically, and the potential to diversify investments by following multiple Copy Trade Masters.

  • The minimum deposit required to join the platform may vary depending on each Copy Trade Masters. Some Masters require a minimum balance to join, but the minimum set by the company is $100 or $15 (1500 USC).

  • Yes, there will be fees associated with using the Copy Trading platform. Common fees include spreads, management fees or performance-based fees. It's essential to review the platform's fee structure before joining.

  • To register, visit the platform's website, register your Profile with us, and search for the desired Master in Ratings. You will typically need to provide personal details, agree to the Terms of Use, and complete the account verification process, and finally deposit the minimum required amount. Then, click here Master Registration or Follower Registration to begin.

  • Commonly, you can trade forex, stocks, commodities, indices, and cryptocurrencies.

  • No, to protect the interests of both Masters/Followers and prevent potential scams outside of the platform's ecosystem, we have decided to restrict direct communication between users on the platform. Our platform aims to prioritize transparency and accountability to ensure a safe and secure Copy environment for all users.

  • What tools and features are available for analyzing traders' performance?

    We provide a comprehensive set of sophisticated rating tools to help you analyze Master’s performance effectively. These tools allow you to define your risk preferences and sort type of traders based on their performance in alignment with your risk appetite. Please find it through this link >> Social Trading Ratings




  • FAQs for Copy Trade Master:

  • A Copy Trade Master is an experienced and successful trader on the Copy Trading platform. They share their trading strategies and allow followers to replicate their trades in real-time.

  • To be listed in the ranking as a Copy Trade Master, clients are required to open a Copy Trade account and start trading upon making an initial deposit.

  • Copy Trade Masters are often ranked and rated based on various factors, including their historical performance, profitability, risk management parameters, and total number of Followers.

  • Compensation structures can vary, but Copy Trade Masters may earn a portion of the profits generated by their Followers which is performance-based fee/management fee and referral fee to attract more Followers.

  • Yes, as a Copy Trade Master, you can use your own trading strategy, and EA is also allowed. The platform allows you to share and execute your trades while Followers copy them automatically.

  • You will have access to set minimum join balance, performance-fee percentage, set different Strategy deals and join links. You can find these settings in the Master Profile.

  • Yes, you may set fees in terms of percentage, but not exceed 50% performance-fee profit sharing. You can also set percentage allocation for your referrer.

  • Copy Trade Masters should follow responsible risk management practices to protect both their followers' capital and their own. This includes setting low leverage, setting appropriate stop-loss levels, diversifying trades, and avoiding excessive risk-taking.

  • By default, associated fees will land in your Master’s account. But you will have an option to receive the amount in a separate account, please contact our Live Assist to guide you through.

  • As a Master, you have the option to generate multiple invitation links, allowing you to set unique offers for each link. This enables you to target and attract different types of clientele based on their preferences and trading requirements. By tailoring your offers to specific groups of potential Follower, this will maximize your appeal and reach on the platform.

  • Minimum 1st time deposit of $100 or 10,000 USC is required to activate the Master Copy Trade account.

  • No. To protect both parties, we do not allow Master to edit the Strategy, especially on Performance-fee distribution. Please consult our Live Assist Agent for further assistance.



  •  

    FAQs for Followers:

  • A Follower is a user who chooses to copy the trades of a Copy Trade Master on the platform. By following a Copy Trade Master, the Follower's account automatically replicates the Master's trades in real-time.

  • The platform provides tools to search and filter Copy Trade Masters based on various criteria such as performance, risk, trading strategy, and asset class. Assess multiple options and choose a Master whose style aligns with your goals and risk tolerance.

  • You can access detailed statistics of Copy Trade Masters, including historical performance, risk metrics, trading frequency, and Master’s equity over the period.

  • To begin, visit Monaxa.com, Sign Up as a client here >> https://account.monaxa.com/register and complete an account verification process. Next, search for the Strategy you wish to Copy, or use the Master invitation link to begin. You'll typically need to create an account at this stage, and finally deposit the minimum required amount to join the desired Master

  • We encourage Followers to open separate Copy Trade accounts for each Copy Trade Master they choose to follow. This approach facilitates easier reporting and tracking of performance for each Master individually, allowing Followers to have a clear view of the results and outcomes from each Copy Trade relationship. By maintaining separate accounts, Followers can better manage their investments and assess the performance of different Copy Trade Masters more effectively.

  • There is no maximum limit to the number of Copy Trade Masters you can follow on our platform. You have the flexibility to choose and follow as many Masters as you wish. However, we advise you to consider your account balance carefully and ensure it is sufficient to support potential trading reflections in your account. Diversifying your portfolio with multiple Masters can be beneficial, but it's essential to manage your risk effectively and allocate your funds wisely to accommodate your chosen Master's trading strategies

  • As a Follower, you have the flexibility to stop following a Copy Trade Master at any time. In your Follower Dashboard, you can click on the "Suspend" option to temporarily halt any Copy Trade activities in your account. This allows you to postpone copying trades from the specific Copy Trade Master while retaining the option to resume later if you choose to do so.

    To completely terminate the Strategy, simply click on the “Unsubscribe” button, and you may choose to keep the existing position or to close them all. By providing these options, we ensure that you have full control over your Copy Trade activities, allowing you to make adjustments and decisions based on your investment preferences and risk management strategies.

  • Followers have the authority to set the subscription's acceptable risks by choosing appropriate trading lot scaling, limiting the minimum and maximum open order, trade direction, loss threshold limit, and finally to close non-performing trade by automation. By utilizing these features, you can confidently navigate the Copy Trading journey while actively safeguarding your capital and optimizing your overall trading experience.

  • No, to protect the interests of both Masters/Followers and prevent potential scams outside of the platform's ecosystem, we have decided to restrict direct communication between users on the platform. Our platform aims to prioritize transparency and accountability to ensure a safe and secure copy environment for all users.

  • The Minimum 1st time deposit is vary, depending on Masters’ requirement. Please refer to the Strategy summary before initiating the process. Typically, $100 or 1500 USC ($15) is required to activate the Follower Copy Trade account.

  • Log in to Monaxa Portal > under IB Menu > Click Request Partnership. The direct link is here

  • To become an IB, you simply need to register an account with us. Once these steps have been completed, you may begin introducing clients and earning commissions for your referrals.

  • You are required to provide an identity document (ID card, Driver's license, Passport) for visual scanning.

     

    - Kindly ensure that it is not expired or physically damaged.

    - The ID document must contain:

    Full Name
    Date of Birth
    Valid Expiry Date
    Front and Backside

    - All images should be high resolution and the above details must be clearly readable.

  • You are required to provide an identity document (ID card, Driver's license, Passport) for visual scanning.

     

    It is not possible to deposit funds directly into an IB (introducing broker) account. These accounts are intended only for storing commissions or rebates earned through the referral of clients.

  • Trades that meet either of the following conditions will not be eligible for a rebate:

     

    ANY closed trade with duration LESS than 2 minutes

    ANY closed trade with pip change BETWEEN 1 to -1

  • Yes, we do provide IB Certificates under certain conditions.

  • Log in to Monaxa Portal > under IB Menu > Click Marketing Tools. You may find your referral links and Banners under this tab.

  • Once you have registered and approved as our partner, our representative will contact you to provide more information regarding rebates and commission, as well as the appropriate tools to help you get started and grow with us

  • Yes we do. We currently have these running bonuses:

     

    No Deposit Bonus

      •   Standard account only

      •   One-Time Claimable

      •   No deposit required

      •   Available to new clients

      •   All profits earned can be withdrawn



     

    50% Premier Bonus

      •   Standard account only

      •   Applies from first deposit & consecutive

      •   Available to new and existing

      •   All profits earned can be withdrawn

      •   Up to $1,000 per client



     

  • Profit from trading on the No Deposit Bonus $50 may be withdrawn anytime with the following requirements to be fulfilled:

     

    Min volume requirements (Lots) = 1.00 Standard Lot

    At least 3 round turn trades (open and closed position)

    Only lot and position on Forex, Gold & Silver shall be considered

  • Withdrawals or internal transfer of any amount from the balance will lead to removal of total bonus.

  • No Deposit Bonus $50 can be combined with any in conjunction Deposit Bonus Promotion held by the Company.

  • Unfortunately, it is not currently available. However, we are always working to expand our offerings and may have it available in the future.

  • You may visit our website and click on Trading Tools tab > Economic Calendar. Direct link is here

  • Coming soon

  • Higher Margin Requirement refers to an increased amount of margin needed to open and maintain trading positions compared to standard margin requirements.

  • It may limit the number of positions you can open or require you to allocate more funds to maintain your positions, potentially affecting your trading strategy and available capital.

  • Monaxa may impose Higher Margin Requirements to mitigate risks associated with certain trading instruments or market conditions, ensuring capital adequacy and client exposure to the uncertain market conditions

  • It may vary depending on the volatility, liquidity, and other factors of each trading instrument. For now, only USD-related news and instruments will be impacted by the HMR feature. Some instruments or market conditions may require higher margin levels to control risk effectively

  • The Margin Requirement is typically calculated as a percentage of the total value of the trading position, taking into account factors such as leverage, volatility, and potential market movements

  • HMR features will be applied 10 minutes before major impacting news and 10 minutes after.

  • It encourages traders to adopt more conservative risk management strategies, such as using lower leverage, setting tighter stop-loss orders, or reducing position sizes to mitigate potential losses.

  • Yes, you may request a review or adjustment of the Margin Requirement for your account, but it will be subject to Monaxa's policies, risk assessment, and regulatory requirements.

  • Failure to meet the Higher Margin Requirement may result in the automatic closure of positions, margin calls, or other penalties, depending on Monaxa's terms and conditions